Your Guide to Returns and Refunds

Welcome to Acoustific’s Refund and Returns Policy page. Here, you will find clear and detailed instructions on how to return items, request refunds, and manage exchanges. Additionally, understanding this policy ensures a smooth shopping experience and helps you know your rights when purchasing from our store.

1. Return Eligibility

First, you have 14 days from the date you receive your order to request a return. To be eligible:

  • The item must remain in its original condition, unworn or unused.

  • Tags must be attached, and the packaging must stay intact.

  • You must provide the receipt or proof of purchase.

For example, you can visit your My Account page to manage your orders and begin the return process.

Next, email us at info@acoustific.com to initiate a return. Please note, we will not accept items sent without prior approval. Then, send your items to:
Nederhof 3Q, 5258CB, Berlicum, NL

2. Damages and Issues

Always inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately. We will review the issue and resolve it promptly.

However, sale items and gift cards are not eligible for returns.

3. Exchanges

For exchanges, the quickest method is to return your original item. After we approve the return, make a new purchase for the desired product. This ensures you receive exactly what you want without delays.

4. European Union 14-Day Cooling-Off Period

Furthermore, for shipments to the EU, you have the right to cancel or return your order within 14 days, for any reason, without justification. In this case, items must meet the same eligibility criteria as outlined above.

5. Refunds

Once we receive and inspect your return:

  • We will notify you whether the refund is approved or rejected.

  • If approved, we will issue the refund to your original payment method within 10 business days.

  • Please note that bank or credit card processing times may vary.

If more than 15 business days pass after approval, please contact us at info@acoustific.com.

Outbound link example: Learn more about EU consumer rights at Europa – Consumer Rights.

Conclusion

Acoustific’s Refund and Returns Policy is designed to make returns, exchanges, and refunds simple and hassle-free. Therefore, always check your items upon arrival, follow the return process carefully, and contact us promptly with any questions. As a result, you can enjoy a smooth, safe, and satisfying shopping experience.